FAQs

We accept returns on eligible items within 14 days of delivery. To qualify, the item must be unused, undamaged, and in its original packaging. A receipt or proof of purchase is required.

If more than 14 days have passed since your purchase, we are unable to offer a refund or exchange.

Once your return is received, we will inspect the item and notify you by email whether your refund has been approved. If approved, your refund will be processed to your original payment method.

Non‑Returnable Items

Certain items cannot be returned, including:

• Mattresses that have been opened or removed from their packaging

• Bespoke or custom‑made beds

• Special‑order items made to your specifications

• Sale or clearance items

These items are exempt from returns due to hygiene, customisation, or discounted pricing.

Refunds

Once we’ve received and inspected your return, we will notify you of approval or rejection. If approved, your refund will be issued within 10 business days to your original payment method. Please note that banks and credit card companies may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

• Email: sales@majesticbeds.co.uk

• Phone: 07971779980

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.